Before You Ask—We’ve Got You

Frequently Asked Questions

Do you accept international payments?

Yes, we accept international payments via PayPal. However, please note that we only ship within the United States. Your bank may apply exchange rates or additional fees.

For detail information, please visit our Payment Policy

How long does it take to process my order?

Our handling time is between 1–4 business days, excluding weekends and Malaysian public holidays. During this period, your order is prepared, packaged, and shipped from our facility.

For detail information, please visit our Shipping Policy

Do you deliver on weekends or public holidays?

Unfortunately, we do not process or dispatch orders on weekends or U.S. public holidays. Any order placed during these times will be processed on the next business day.

For detail information, please visit our Shipping Policy

What is your return policy?

We accept returns for both defective and non-defective items within 55 days of delivery, provided items are in new, unused condition with all original packaging and tags intact.

For detail information, please visit our Return and Refund Policy

Who pays for the return shipping?

We offer free return shipping on all eligible returns within the United States.

For detail information, please visit our Return and Refund Policy