Payment Policy

Last updated: November 21, 2025

At Fiorivive, we aim to provide a secure and seamless checkout experience for all customers. To ensure the highest level of payment protection, we currently accept the following payment methods:

1. Accepted Payment Methods

PayPal (Primary Payment Method)

We accept PayPal for all orders.
With PayPal, you can pay using:

  • PayPal balance
  • Linked bank accounts
  • Credit or debit cards connected to your PayPal account

PayPal offers Buyer Protection, giving customers added security and confidence during checkout.

Venmo (via PayPal Checkout)

We also accept Venmo through PayPal’s secure payment system.
If Venmo is available in your region, you will:

  • See the Venmo button at checkout
  • Be able to complete your purchase directly through your Venmo app

Note: Venmo availability may depend on your location and device.

2. Currency

All prices on our website are listed in U.S. Dollars (USD).
Your bank, PayPal, or Venmo may automatically convert the amount into your local currency.

3. Payment Security

We use SSL encryption and PayPal’s secure payment gateway to ensure:

  • Safe transactions
  • Protection of your financial information
  • Prevention of unauthorized payments

We do not store or have access to your credit card, banking, or Venmo account information.

4. Payment Verification

For security reasons, we may request additional verification in the following situations:

  • Suspicious or high-value orders
  • Mismatched billing and shipping information
  • Multiple failed payment attempts

This process helps protect both our customers and our store from fraudulent transactions.

5. Billing Information

Customers must provide:

  • A valid billing address
  • A valid email for order confirmation
  • Accurate PayPal or Venmo account information

Orders may be placed on hold if billing information cannot be verified.

6. Failed or Declined Payments

If your payment fails or is declined:

  • Ensure your PayPal or Venmo account has sufficient funds
  • Check that your billing information matches your payment provider
  • Try again using your linked bank/card within PayPal or Venmo settings

If the issue continues, please contact PayPal or Venmo support directly.

7. Refund Method (For Returns & Cancellations)

All refunds will be issued only to the original method of payment:

  • PayPal refund → back to PayPal
  • Venmo refund → back to Venmo

Refund processing may take 10-15 business days, depending on your bank or payment provider.

8. Contact us

Store Name: Fiorivive

Email: info@fiorivive.com

Address: 200 South Biscayne Boulevard, Miami, Florida 33131, United States

Operating Hours: Monday to Friday, 08:00 AM - 05:30 PM (GMT-5)

Contact Page: https://fiorivive.com/pages/contact

Your feedback is highly valuable to us, and we aim to respond to all inquiries within 48 business hours.